FAQs

What should I do when my cake arrives in the mail?

Your cake should be cold or frozen before you remove the plastic shrink wrap from around the cake. If the frosting around the cake feels soft (like you can indent it with a light touch), stick the cake in the fridge or freezer for 10 minutes before removing the shrink wrap. If you're not ready to decorate right away, refrigerate the cake and frosting, then pull them out about one hour before decorating to bring them to room temperature. Cakes and cupcakes are best decorated at room temperature and with room temperature frosting.

What is a “crumbcoated” cake?

The baked cake has been assembled with its layers and frosting inside and a first layer of frosting on the outside. The crumbcoat locks in the cake guts and creates a nice, even canvas for decorating. When you order a cake kit from Cake Hoopla, you get a crumbcoated cake.

Can I refrigerate my cake, or do I need to eat it right away?

When not decorating, you should refrigerate your cake/cupcakes and frosting. They’re great refrigerated for up to 5 days or frozen in an air-tight container or sealed plastic wrap for up to 1 month.

I have a specific cake design in mind. Can I make that?

Probably. Let's chat. 

Can I make a BIG cake?

Yes! Ever thought about a tiered cake? In addition to our standard 6” cakes and full-sized cupcakes, we offer 8”, 10”, and 12” rounds. For a custom-sized cake, please give us a call or shoot us an email. 

How do I get my cake home?

Your cake or cupcakes will be snug as a bug in our complimentary cake or cupcake box. We still recommend you drive carefully.

Do you offer vegan, dairy-free, or Paleo cakes?

Not yet, but hopefully one day soon! All cakes are vegetarian.

Do you offer gluten-free cakes?

We make delightful gluten-sensitive cake and cupcakes in our signature Fetti flavor. While the cake/cupcake ingredients are gluten-free, they are made in a facility that produces items containing gluten, making cross-contamination possible. To order a gluten-sensitive cake or cupcake kit, please email or call us.

For a mobile party, can I pick up the cake-decorating kits myself and avoid paying a delivery or mileage fee?

Ab-so-lutely.

What's your delivery policy?

We offer free delivery orders over $200 within the Portland-Metro area (i.e., within 30 miles of 97224). Delivery is subject to timing and availability. 

Can’t I just buy a finished cake?

What’s the fun in that?! But, sure. Give us a call. :)