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pickup your order
Cake/cupcake kits may be picked up at Cake Hoopla's Tigard kitchen location:
16285 SW 85th Ave # 101, Tigard, OR 97224. Just select "Pick Up" at checkout.
Once purchased, we'll give you a call to establish a convenient pickup time. Orders are typically ready in 24-48 hours, but it may occasionally take longer.
When you arrive, please park near the Cake Hoopla "Pick up here" sign and call 971.610.6530. Provide the name on the order and your vehicle description. A Hoopla Helper will be out momentarily to hand off your order.
If you are unable to make it to your scheduled pickup time, please call or text 971.610.6530 and we will try really hard to reschedule (but no guarantees).
cake care instructions
serving tips
shipping
Cake Hoopla's DIY cake and cupcake kits ship frozen with reusable gel packs and natural fiber insulation. They may thaw during transit but should arrive cold. Because of their perishable nature, we ship cake and cupcake kits using a 2- or 3-day transit time. To help ensure they arrive fresh, we ship only on Mondays and Tuesdays, excluding holidays. All orders placed on or before Sunday, will ship the following Monday or Tuesday.
If you need to buy a kit for a future event, email hey@cakehoopla.com with your desired shipping/arrival date, and we'll hold off on fulfiling your order until the right time.
PLEASE CHECK THE WEATHER FORCAST before ordering. If the weather is too hot during the shipping time, the cake/cupcake kit may melt in transit. Cake Hoopla is not responsible for such occurrences.
Why is shipping so expensive!?!?... one might ask. Well, there are a few reasons. Cake Hoopla is committed to sustainable shipping practices, including the use of natural fiber insulation instead of foam insulation that never biodegrades. We must also ship our products with short transit times to help ensure freshness. Unfortunately, these things increase shipping costs. We feel your pain!
returns & refunds